How we handle and protect your information.
Last Updated: July 2026
At CRE Films, we collect various types of information to provide our premium commercial real estate video and photography services. When you request a quote, schedule a shoot, or communicate with our production team, we collect direct personal information. This includes your name, email address, phone number, brokerage affiliation, and billing details. Furthermore, we collect extensive project-specific data, including property addresses, site plans, architectural renderings, target demographic information for the asset, and any specific visual requirements or shot lists you provide. If you interact with our website, we may also collect standard technical data, such as IP addresses, browser types, and usage metrics, to help us optimize our digital presence.
The information we collect is primarily used to execute, maintain, and elevate the video production services we offer. Specifically, we use property data to conduct pre-flight drone safety checks (verifying FAA airspace regulations), plan optimal shooting times based on sun trajectory, and coordinate logistics with property managers and on-site security. Your contact information is used to facilitate seamless communication regarding production schedules, deliver draft videos via platforms like Frame.io for your review, and send final invoices. We may also use generalized, non-confidential data to improve our internal production workflows and marketing strategies.
We understand that in the commercial real estate industry, discretion is paramount—especially when dealing with off-market listings, unannounced developments, or high-profile flagship assets. We implement robust, industry-standard security measures to protect your data and media assets from unauthorized access, alteration, or disclosure. All unreleased property footage, raw B-roll, and project communications are kept strictly confidential. Access to project files is restricted solely to the CRE Films production staff and editors actively working on your account. We will never publish footage of your property in our public portfolio or marketing materials without your explicit, prior consent.
CRE Films does not sell, rent, or indiscriminately share your personal information or property data. We only share information with trusted third-party service providers who assist us in operating our business and delivering our services. This includes secure cloud storage providers (e.g., AWS, Dropbox), video collaboration and hosting platforms (e.g., Frame.io, Vimeo), and specialized freelance operators (e.g., localized drone pilots or voiceover artists) who are bound by strict non-disclosure agreements (NDAs). We may also disclose information if required to do so by law, such as complying with an FAA inquiry regarding a drone flight, or to protect the rights, property, or safety of CRE Films, our clients, or others.
If you have any questions, concerns, or requests regarding this Privacy Policy, our data practices, or how we handle sensitive property information, please do not hesitate to contact our legal and compliance team at [email protected]. We aim to respond to all privacy-related inquiries within 48 business hours.
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